Download & access
Find your purchase or file
Use the link in your purchase confirmation first. One-time purchases unlock only the files included with that product.
Open my libraryCustomer support
Clear help for every step after checkout.
Get help with access, memberships, orders, or a general question. We keep the path simple so you can get back to your music and tools quickly.
Fastest path for download help
Open the original purchase confirmation and use its download link. If it is missing or expired, send us the checkout email and order details below.
Open my libraryStart here
Choose the help you need.
Membership
Understand Basic and VIP
Basic and VIP audio access are in preparation. The storefront will show availability only after playable catalog files are verified.
Read membership answersOrders & billing
Resolve checkout questions
Include your checkout email and receipt details so the support team can locate the right order without asking you to share card information.
Browse productsNever send card numbers, passwords, or full payment details. Support only needs your name, checkout email, and a receipt or order reference when available.
Contact the team
Send a support request
Tell us what happened and we will route your request to the right team.
Prefer email? Write directly to team@automata-store-wtn.madethis.app.